Consumer Rights

The Rights of a Consumer enshrined under The Consumer Protection Act, 2019 are:

Right to safety
the right to be protected against the marketing of goods, products or services which are hazardous to life and property;

Right to information
the right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practices;

Right to choose:
the right to be assured, wherever possible, access to a variety of goods, products or services at competitive prices;

Right to be heard:
the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate fora;

Right to Redress:
the right to seek redressal against unfair trade practice or restrictive trade practices or unscrupulous exploitation of consumers;

Right to Consumer Education:
the right to consumer awareness;